FAQs

What’s so special about your chocolates?
In a single word, we’d say expertise. Our small team of chocolatiers have been creating confectionery in London for over 10 years and have fine-tuned their skills to produce award winning chocolates with wonderful flavour combinations.

I’m sending the chocolates as a gift; can I add a gift card message?
The majority of our orders are sent as gifts, during the checkout page you’ll find a ‘note’ section where you can add a complimentary gift card message – and don’t worry we don’t include a paper invoice, all our communications are via email or telephone with the person placing the order.

When will the chocolates be delivered?
Orders placed before 2pm are usually dispatched on the same day. Delivery is between 1 and 3 business days depending on your delivery selection at the checkout page. We also offer a same-day chocolate delivery service in London.

How are the chocolates delivered?
The chocolates are delivered by Royal Mail or UPS. A signature is usually required for delivery. If nobody is available to sign for the delivery, a card will be put through the letterbox with contact details to arrange a suitable time for re-delivery.

How should I store the chocolates?
Our chocolates should be stored in a cool, dry place away from direct sunlight and strong odours.

Where are your chocolates made?
We make our chocolates in North West London, just a few minutes away from Baker Street.

Do you supply chocolates for events or corporate gifts?
Yes, we have a variety of options for corporate gifts and events including the option of your brand logo on the chocolate boxes. Please contact us for more information and volume discounts.