Delivery Information

DELIVERY WITHIN THE UK

Last Order Date and Time for Pre Christmas 2018 Delivery:

Free Standard Delivery - 2pm (GMT) Wednesday 19th December

Royal Mail Tracked 24 - 2pm (GMT) Thursday 20th December

Royal Mail Special Delivery - 2pm (GMT) Friday 21st December

We offer a SAME DAY courier service for deliveries within London starting at just £20.00. Please phone us on 020 84277110 for more information.

Orders placed before 2pm will be dispatched on the same day (Mon-Fri, excluding public holidays), provided the item is in stock. Orders placed after 2pm will be dispatched the next working day. We do not dispatch orders on Saturday or Sunday unless a special arrangement has been made - for example wedding deliveries.

All deliveries will require a signature so please ensure someone is available to accept the delivery during weekday working hours.


Please note that cost is per delivery to a UK address:

  • Free Delivery on UK orders above £20
  • ROYAL MAIL TRACKED 24 @ £3.95      (Estimated delivery 1-2 business days)
  • ROYAL MAIL SPECIAL DELIVERY @ £7.95             (Signature Required, estimated delivery 1 business day)
  • UPS COURIER @ £9.95          (Signature Required, estimated delivery 2-3 days)

The estimated arrival times are taken directly from information provided by our Royal Mail. These are estimates only; we are not responsible if this varies.

It’s important to us that the item you have ordered reaches you in perfect condition, that’s why we use custom made packaging and take extra care when packing each box.


All deliveries will require a signature so please ensure someone is available to accept the delivery during weekday working hours. If delivery to the address not be possible, a card will be left to inform the recipient how they can collect their parcel or arrange re-delivery. It then becomes the recipient's responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect.


INTERNATIONAL DELIVERY

  • Standard Delivery within Europe: £15.00, estimated delivery: 5 days.
  • Courier Delivery within Europe: £25.00, estimated delivery: 3 days.
  • Courier Delivery USA/Canada: £45.00, estimated delivery: 3 – 5 days.

Please note that International Shipping may be liable to import taxes, customs duties and fees. Please contact the local customs office for more information.
The estimated arrival times are taken directly from information provided by Royal Mail. These are estimates only; we are not responsible if this varies.

 

DELIVERY TO HOT COUNTRIES
We take great care when packing all of our boxes, however as we have no control over the temperature during transportation we do not advise shipping our products to hot countries. Devnaa cannot accept responsibility for spoiled products sent outside of the UK.
If you require an urgent or timed delivery, please phone or email us and we will do our best to assist you.


-The London Chocolate Company.